Question 1

When can I arrive to setup?

Accepted Answer

You may arrive up to 20 minutes prior to your event time to setup. Please do not come any earlier, as the doors will be locked while we're disinfecting, mopping and cleaning the space for your event.

Question 2

What time do we have to leave by?

Accepted Answer

Unfortunately, we've had issues with guests leaving on time which has caused stress on our hosts and has impacted our standard of service for our next event. We need to be fair to all guests and staff who need to setup for each event. Therefore, we've implemented a Party Cut-Off Time Policy.

Party Cut-Off Time Policy:
 Our expectation is that you and your guests leave promptly after the end of your event, but as a courtesy, we allow a 10 minute buffer window after your party end time for you and your guest to gather belongings and say good byes. If you and/or your guests leave after that 10 minute window is over, we automatically charge a $50 late fee (this fee is not collected or controlled by your party host).  We have an automatic alarm arming system that initiates a lock & set 10 minutes after your event ends, and we utilize a third party vendor who monitors our outdoor camera system to initiate and collect this late fee. This fee is non-refundable.

Unfortunately, we've had issues with guests leaving on time which has caused stress on our hosts and has impacted our standard of service for our next event. We need to be fair to all guests and staff who need to setup for each event. Therefore, we've implemented a late leave policy that incurs a $50 late fee.

Question 3

Can I add on time?

Accepted Answer

You may add an additional time in 30 min increments .Cost is $75 per additional 30 mins.

Question 4

Can I bring my own food?

Accepted Answer

Yes! Unlike most indoor playgrounds, we allow you to bring any food & drinks for adults (except alcohol) Make sure to bring paperware for adults as well.

Question 5

What ages can play?

Accepted Answer

Our facility is suited for 6 and under!  Our bounce house and playscape slide are strictly restricted to ages 6 & under. Children older can still play in the large ball pit and the playhouses.

Question 6

Do you offer discounts?

Accepted Answer

We have a promotion running every month! From free-add ons to discounts. Also, there's a $50 discount on each party package for a weekday booking.

Question 7

What if I need to cancel?

Accepted Answer

We DO NOT offer refunds of your original party deposit, however, we do allow you to reschedule a party within 3 months of the original party date.

Question 8

Do I have to clean up?

Accepted Answer

Your party host (with the MOST!) will handle setup and cleanup of your event.

Question 9

How many chairs & tables?

Accepted Answer

We provide tables & chairs for up to 15 children, and we have seating for 25 adults.

Question 10

Who do you include in the child count?

Accepted Answer

All children in attendance 1 and over will be included in your child count.

Question 11

How many people can come?

Accepted Answer

Our facility allows up to 15 children, and a 35 participant max including children & adults. We understand that you can't fully anticipate the amount of kids (& siblings) that arrive, so if you do expect to go over 15 children, please let us know so we can have enough staff on site to accommodate.

Question 12

Can I bring decorations?

Accepted Answer

Absolutely! Unlike most indoor playgrounds, we allow you to bring in your own décor! Please note: Any balloon structures brought in that are over 10 balloons need to be taken with you at the close of the party, you may not pop them onsite or outside on the property as the remains presents a choking hazard to our young guests.

You may tape banners to the windows, but please do not glue, tape or tie any structures to the bounce house, walls, or green wall.

Question 13

What does the party host do?

Accepted Answer

Your party host (with the MOST!) will setup, cut & serve cake, serve food (when applicable),  cleanup before, after, and during your event, make sure the kiddos are playing safely, throw the ultimate bubble dance party, take down and pack up any food/décor for you to take home, and make sure your event is kept timely and flows smoothly.

Question 14

Can we tip our host?

Accepted Answer

Absolutely! Tipping is not required, but if you receive outstanding service you'll have the opportunity to leave a tip at the end of the party, 100% of tips goes directly to your party host.

Question 15

What's the 15% Host Fee?

Accepted Answer

We charge a 15% host fee for every event the includes our labor costs for décor install/takedown/setup/cleanup of your event.

Your party host will setup, cut & serve cake, serve food (when applicable),  cleanup before, after, and during your event, make sure the kiddos are playing safely, throw the ultimate bubble dance party, take down and pack up any food/décor for you to take home, and make sure your event is kept timely and flows smoothly.

Question 16

How soon should I book?

Accepted Answer

We recommend booking at least a month in advance of your party. If you don't have any flexibility in your date or time you need, we recommend booking as soon as you to make sure you get your timeslot.

Question 17

Are socks required?

Accepted Answer

We require socks on for children & adults in all play areas. We recommend you put "bring socks" on your invitation. We do sell socks for $2 per pair at our front desk.

Question 18

I booked a décor package, what should I expect?

Accepted Answer

With the Cute N' Fun package, we already have your backdrops & centerpieces set and ready to go! For the Fab N' Fun & Décor N' Galore package we reach out within 2 business days of booking to get your color preferences, prop specifics and any inspiration photos you have. Our design team custom designs your event so we want to make sure we get it PERFECT! The digital invite is sent within 2 days of your email reply.

For the Decor N' Galore package - 3-4 weeks prior to your event date we send a mockup design of the 8ft backdrop & balloon setup for your approval so we can make sure you're in LOVE with the design!

Question 19

How can I book?

Accepted Answer

You can book online, in person, or over the phone! A deposit is required to reserve your date:

Simple N' Fun & Cute N' Fun: $200
Fab N' Fun: $300
 Décor N' Galore: $500

Question 20

What's in the play area?

Accepted Answer

Our facility has a 4 large playhouses (firehouse, grocery store, hospital, and kitchen!) We also have a FREE Bounce house included with each party,  electric merry-go round,  turf toddler area with a mini play structure and mini ball pit, a 2 story playscape with a tall slide and jumbo ball pit.  We also have some fun add-on options (bumper car is the most popular ;-)  to add even more fun!

Check out some photos of our awesome play areas!

Frequently asked questions